FootyPass Legal
Privacy Policy
This Privacy Policy explains how FootyPass collects, uses, stores, shares, and protects your personal information when you use our platform and ticket marketplace.
1. Introduction and Scope
This Privacy Policy explains how FootyPass handles personal information when you access or use our website, football ticket marketplace, account services, and related features.
1.1 Purpose of This Policy
This Policy explains what personal information FootyPass collects, why we collect it, how we use it, when it may be shared, how long it may be retained, and the choices and rights available to you.
1.2 Who This Policy Applies To
This Policy applies to visitors, registered users, ticket buyers, sellers, and other individuals who interact with FootyPass or use services made available through the platform.
1.3 Services Covered
This Policy applies to the FootyPass website, user accounts, ticket marketplace, purchasing and selling services, seller wallet and payout features, customer support, reviews, notifications, and other related services operated by FootyPass.
1.4 Relationship With Other Policies
This Privacy Policy should be read together with the FootyPass Terms and Conditions, Cookie Policy, Refund Policy, Seller Policy, Buyer Protection Policy, and any additional privacy notice presented when particular information is collected.
1.5 Third-Party Services
Some FootyPass functionality relies on third-party providers such as payment processors, security providers, communication services, analytics services, and other technology providers. Information processed independently by those providers may also be governed by their own privacy policies.
1.6 Applicable Data Protection Law
FootyPass processes personal information in accordance with applicable data protection and privacy requirements. Where the law provides individuals with additional or non-excludable privacy rights, those rights remain unaffected by this Policy.
2. Information You Provide to Us
FootyPass collects personal information that you provide directly when creating an account, purchasing or selling tickets, communicating with us, or otherwise using the platform.
2.1 Account Information
When you create or manage a FootyPass account, you may provide information such as your name, email address, telephone number, account preferences, and other information associated with your profile.
2.2 Purchase Information
When purchasing tickets, you may provide contact, billing, order, delivery, and other information necessary to process and support your purchase.
2.3 Seller Information
When selling tickets, you may provide listing details, ticket information, proof of ownership or purchase, delivery information, and other information needed to operate or verify the listing.
2.4 Identity and Verification Information
FootyPass may request additional information or documentation where reasonably necessary to verify an account, protect the marketplace, investigate suspicious activity, or comply with applicable requirements.
2.5 Payout Information
Sellers may provide information necessary to receive earnings or payouts. This may include payout account details and information required by FootyPass or its payment service providers to process or verify a payout.
2.6 Customer Support Information
When you contact FootyPass, we may collect the information contained in your messages, support requests, attachments, screenshots, transaction references, and other materials you choose to provide.
2.7 Reviews and Marketplace Content
3. Information We Collect Automatically
When you access or use FootyPass, certain technical, device, usage, and security information may be collected automatically to operate, protect, and improve the platform.
3.1 Device and Browser Information
We may collect information about the device, browser, operating system, screen or device characteristics, and other technical information used to access FootyPass.
3.2 IP Address and Network Information
FootyPass may collect your IP address and related network information for security, fraud prevention, service operation, diagnostics, and similar purposes.
3.3 Usage and Interaction Information
We may collect information about how you interact with FootyPass, including pages viewed, searches performed, matches or ticket listings viewed, features used, and navigation through the platform.
3.4 Log and Diagnostic Information
Our systems may record request information, timestamps, errors, performance information, authentication events, and other technical logs used to monitor and maintain FootyPass.
3.5 Approximate Location
FootyPass may infer a general location from information such as an IP address where useful for security, localisation, fraud prevention, or service functionality. This does not necessarily identify your precise physical location.
3.6 Security Activity
We may automatically collect information relating to login attempts, unusual account activity, suspicious requests, automated traffic, and other events that may indicate fraud, abuse, or a security threat.
3.7 Cookies and Similar Technologies
FootyPass may use cookies and similar technologies to maintain sessions, remember preferences, understand platform usage, improve performance, and support security. Further information is provided in the FootyPass Cookie Policy.
4. Account and Authentication Information
FootyPass processes account and authentication information to create accounts, verify users, maintain secure access, and protect accounts from unauthorised use.
4.1 Account Creation
We process information provided when you register for FootyPass so that we can create, identify, and maintain your account.
4.2 Email Verification
FootyPass may process your email address, verification codes, timestamps, and related information when confirming ownership of an email address.
4.3 Login and Authentication
We process authentication information when you sign in, sign out, renew an authenticated session, or otherwise access protected FootyPass features.
4.4 Password Resets
Information associated with password-reset requests may be processed to verify account ownership and securely restore access.
4.5 Security Verification
FootyPass may use one-time codes, security tokens, CAPTCHA services, or additional verification where reasonably necessary to protect accounts and the platform.
4.6 Suspicious Account Activity
Where unusual or potentially unauthorised account activity is detected, we may process relevant security information and request additional verification before allowing certain actions.
5. Ticket Purchases and Orders
FootyPass processes information relating to ticket purchases and orders so transactions can be created, fulfilled, supported, and appropriately recorded.
6. Sellers and Marketplace Activity
Additional information is processed when a user lists or sells tickets through the FootyPass marketplace.
7. Payments, Seller Earnings and Payouts
FootyPass processes financial and transaction information to facilitate payments, refunds, seller earnings, wallet balances, fees, and payouts.
8. Reviews, Ratings and User Content
FootyPass processes reviews, ratings, seller responses, reports, and other content submitted through marketplace features.
9. How We Use Personal Information
FootyPass uses personal information for purposes connected with providing, protecting, operating, supporting, and improving the platform.
10. Lawful Bases for Processing
Where data protection law requires a lawful basis for processing personal information, FootyPass relies on the basis appropriate to the particular processing activity.
10.1 Performance of a Contract
We may process information where necessary to provide services requested by you or perform obligations arising from a FootyPass transaction.
10.2 Legitimate Interests
FootyPass may process information for legitimate interests such as operating and improving the platform, preventing fraud, protecting users, and maintaining marketplace integrity, subject to applicable individual rights.
10.3 Legal Obligations
Information may be processed where FootyPass must comply with an applicable legal, regulatory, accounting, tax, or other binding obligation.
10.4 Consent
Where processing is based on consent, you may withdraw that consent subject to applicable law without affecting processing that was lawful before withdrawal.
10.5 Other Lawful Grounds
FootyPass may rely on another lawful ground where applicable data protection law permits or requires that ground in the circumstances.
11. How We Share Information
FootyPass does not disclose personal information indiscriminately. Information may be shared where reasonably necessary to operate the service, complete transactions, protect users, or comply with legal requirements.
11.1 Service Providers
Information may be provided to trusted providers supporting hosting, infrastructure, communications, customer support, security, analytics, or other FootyPass operations.
11.2 Payment and Payout Providers
Relevant information may be shared with providers responsible for processing buyer payments, refunds, seller earnings, or payouts.
11.3 Buyers and Sellers
Limited information may be shared between transaction participants where reasonably necessary to facilitate ticket delivery or resolve an order-related issue.
11.4 Professional Advisers
Information may be disclosed to lawyers, accountants, auditors, insurers, or other professional advisers where reasonably necessary.
11.5 Legal Requirements
FootyPass may disclose information where required by applicable law, a valid court order, legal process, or other binding requirement.
11.6 Protection of Users and FootyPass
Information may be disclosed where lawful and reasonably necessary to investigate fraud, enforce FootyPass policies, protect users, or protect rights, property, and safety.
12. Cookies and Similar Technologies
FootyPass may use cookies and similar technologies for authentication, preferences, security, performance, analytics, and other permitted purposes.
12.1 Essential Cookies
Certain cookies or similar technologies may be necessary for authentication, security, session management, and other core FootyPass functionality.
12.2 Preference Technologies
Where used, these technologies may remember settings or choices to provide a more consistent FootyPass experience.
12.3 Analytics Technologies
Where permitted, analytics technologies may help us understand platform usage, performance, and areas that may require improvement.
12.4 Cookie Choices
Where consent or another user choice is required for non-essential technologies, FootyPass will provide appropriate controls.
12.5 Cookie Policy
More detailed information concerning cookies, their purposes, and available choices is provided in the FootyPass Cookie Policy.
13. Communications and Marketing
FootyPass may use contact information to send service communications and, where permitted, promotional or marketing communications.
13.1 Transactional Communications
We may send messages relating to purchases, ticket sales, payments, payouts, ticket delivery, refunds, disputes, and other transactions.
13.2 Account and Security Messages
FootyPass may communicate with you concerning account verification, password resets, suspicious activity, authentication, or other important security matters.
13.3 Match and Marketplace Notifications
Where applicable, users may receive relevant reminders or updates concerning matches, ticket availability, purchases, sales, or marketplace activity.
13.4 Marketing Preferences
Where marketing communications are provided, users may be able to unsubscribe or manage applicable preferences. This does not prevent necessary transactional, legal, or security communications.
14. Fraud Prevention and Platform Security
FootyPass processes certain information to protect buyers, sellers, accounts, payments, and the marketplace from fraud, abuse, and other security threats.
14.1 Fraud Detection
Information may be analysed to identify suspicious accounts, ticket listings, purchases, payments, payout requests, or other potentially fraudulent behaviour.
14.2 Ticket Fraud
FootyPass may examine ticket evidence, listing information, transaction history, and related records when investigating potentially invalid, duplicated, unauthorised, or fraudulent tickets.
14.3 Account Protection
Authentication and security information may be used to identify unauthorised access, suspicious login attempts, or attempted account takeover.
14.4 Payment Risk
Transaction information may be evaluated to help identify unauthorised payments, unusual payment behaviour, chargeback risk, or other financial abuse.
14.5 Automated Security Measures
FootyPass may use automated security tools to identify patterns or activity that may require additional verification, restriction, or manual review.
14.6 Investigation and Enforcement
Relevant information may be used when investigating violations of FootyPass policies or when restricting, suspending, or otherwise protecting an account or transaction where appropriate.
15. How Long We Keep Information
FootyPass retains personal information only for as long as reasonably necessary for the purposes for which it was collected and for applicable legal, accounting, security, and dispute-resolution requirements.
15.1 Active Accounts
Information necessary to operate an account may generally be retained while the account remains active.
15.2 Transaction Records
Purchase, sale, payment, refund, and payout records may be retained after completion where necessary for accounting, disputes, fraud prevention, or legal compliance.
15.3 Security Records
Certain authentication, fraud, and security records may be retained for a reasonable period to protect users and investigate abuse.
15.4 Legal Retention Requirements
Some information may need to be retained for periods required by applicable tax, accounting, regulatory, or other legal requirements.
15.5 Deletion and Anonymisation
When information is no longer reasonably required, FootyPass may delete it or anonymise it so that it no longer identifies an individual, subject to applicable requirements.
16. International Data Transfers
Some FootyPass service providers or technical infrastructure may process personal information in countries different from the country in which a user is located.
16.1 Cross-Border Processing
Personal information may be processed outside your country where FootyPass or a service provider operates infrastructure or provides relevant services.
16.2 Transfer Safeguards
Where required by applicable data protection law, FootyPass will use an appropriate lawful mechanism or safeguard for international transfers of personal information.
16.3 Service Provider Protections
FootyPass may require relevant service providers to apply contractual, organisational, or technical measures appropriate to the information they process.
16.4 Mandatory Rights
International processing does not remove privacy rights or safeguards that applicable law requires FootyPass to provide.
17. Your Privacy Rights
Depending on applicable law and your circumstances, you may have rights concerning personal information processed by FootyPass.
17.1 Right of Access
You may have the right to request information about personal data FootyPass holds about you and obtain a copy where applicable.
17.2 Right to Rectification
You may request correction of personal information that is inaccurate or completion of information that is incomplete.
17.3 Right to Erasure
In qualifying circumstances, you may request deletion of personal information, subject to information FootyPass is permitted or required to retain.
17.4 Right to Restriction
You may have the right in certain circumstances to request restriction of particular processing activities.
17.5 Right to Object
Where applicable, you may object to certain processing based on legitimate interests or to certain forms of direct marketing.
17.6 Data Portability
Where legal requirements are satisfied, you may have the right to receive certain personal information in a structured, commonly used, machine-readable format or request its transfer.
17.7 Withdrawal of Consent
Where FootyPass relies on your consent, you may withdraw it without affecting processing that was lawful before withdrawal.
17.8 Identity Verification
FootyPass may take reasonable steps to verify your identity before responding to a privacy-rights request to protect information from unauthorised disclosure.
18. Children and Age Restrictions
FootyPass is a ticket marketplace and is not intended to encourage children to provide personal information contrary to applicable age and consent requirements.
18.1 Age Requirements
Users must satisfy the age and legal-capacity requirements applicable to the FootyPass services they use and transactions they enter into.
18.2 Information About Children
FootyPass does not knowingly seek to collect personal information from children where doing so would be inconsistent with applicable law.
18.3 Contacting FootyPass
If you believe personal information concerning a child has been provided to FootyPass improperly, you may contact us so that the matter can be reviewed.
19. Third-Party Services and Links
FootyPass may contain links to or integrations with websites, payment services, platforms, and other services operated independently by third parties.
19.1 External Websites
Links to third-party websites do not mean that FootyPass controls how those websites collect or process personal information.
19.2 Independent Privacy Practices
Third-party providers may operate under their own privacy notices, terms, security measures, and data-processing practices.
19.3 Review Third-Party Policies
Users should review relevant third-party privacy information when providing personal information directly to an external service.
19.4 FootyPass Responsibility
FootyPass remains responsible for its own processing of personal information in accordance with this Policy and applicable law.
20. Changes to This Policy and Contacting Us
FootyPass may update this Privacy Policy as the platform, marketplace, applicable legal requirements, or our processing of personal information changes.
20.1 Policy Updates
This Policy may be revised to reflect new services, technologies, security practices, legal requirements, or changes in how FootyPass processes personal information.
20.2 Notice of Material Changes
Where appropriate, FootyPass may provide notice of significant changes through the platform, email, or another suitable communication method.
20.3 Effective Version
The Privacy Policy made available through FootyPass represents the version currently applicable to the service unless otherwise stated.
20.4 Privacy Questions
If you have questions about this Privacy Policy or how FootyPass handles personal information, you may contact FootyPass using the contact methods provided through the platform.
20.5 Privacy Rights Requests
Requests concerning applicable privacy rights should contain sufficient information for FootyPass to understand the request and reasonably verify the identity of the person making it.
20.6 Complaints and Concerns
If you have concerns about how FootyPass has processed your personal information, you may contact us so that we can investigate. This does not affect any right you may have to complain to an appropriate data protection supervisory authority.